Terms and Billing

1. TERMS OF SERVICE (ToS)

Welcome to VetroHost

This Master Services Agreement (“Agreement”) is a legally binding contract executed by and between VetroHost (hereinafter referred to as “VetroHost”, “Company”, “we”, “us”, or “www.vetrohost.com”, being a wholly-owned product and trading brand of SeeConversion Technologies) and the individual or corporate entity purchasing services (“Client”, “you”). By activating an account or utilizing VetroHost infrastructure, you unconditionally accept and agree to be bound by this Agreement.

1.1 Scope of Managed Services

VetroHost provides fully managed hosting solutions covering server infrastructure administration, control panel configurations, core system security patching, and server-side performance optimization.

  • Exclusions: VetroHost maintains the hosting environment but does not debug, refactor, or repair custom application source code, third-party plug-ins, custom themes, or local client-side configuration anomalies (such as local email client protocols) unless executed under a separate, explicitly signed Statement of Work (SoW).

1.2 Infrastructure Architecture

VetroHost provisions services utilizing premium, enterprise-grade data center facilities, high-performance hardware nodes, and global network transit networks. Client agrees to comply unconditionally with all infrastructure-level restrictions, acceptable utilization metrics, and system security routing rules enforced across the VetroHost environment.

1.3 Billing Framework, Month-to-Month Flexibility, and Default

All service fees are managed automatically via the VetroHost secure billing dashboard. Services are billed on a flexible, recurring month-to-month anniversary model with no long-term contracts. Invoices are dispatched via electronic mail exactly ten (10) calendar days prior to the payment due date.

  • Default: Failure to remit full payment by the designated due date constitutes a material breach of contract.
  • Suspension: Services will be automatically suspended exactly three (3) days post-due date.
  • Termination: Services will be permanently terminated, and all associated digital assets, website files, and backups will be permanently deleted from all active and backup nodes exactly fourteen (14) days post-due date. VetroHost assumes zero liability for data destruction resulting from Client non-payment.

1.4 Absolute Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, IN NO EVENT SHALL VETROHOST, ITS PARENT ENTITY SEECONVERSION TECHNOLOGIES, ITS DIRECTORS, EMPLOYEES, OR NETWORK VENDORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, ADVERTISING SPEND, SALES REVENUE, DIGITAL TRAFFIC, DATA, GOODWILL, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VETROHOST EXECUTES SYSTEM UPDATES, CORE PATCHES, SECURITY CONFIGURATIONS, AND SITE MIGRATIONS SOLELY AT THE CLIENT’S IMPLICIT REQUEST AS PART OF ITS TECH-MANAGEMENT SCOPE. VETROHOST ASSUMES ZERO LIABILITY FOR PLATFORM INSTABILITY, THEME OR LAYOUT BREAKS, COMPONENT INCOMPATIBILITIES, OR LOGISTICAL BREAKDOWNS ARISING FROM AUTOMATED OR MANUAL SOFTWARE UPDATES.

UNDER NO CIRCUMSTANCES SHALL VETROHOST BE HELD FINANCIALLY LIABLE FOR LOSS OF SALES OR CONSEQUENTIAL BUSINESS DAMAGES RESULTING FROM AUTOMATED INFRASTRUCTURE THROTTLING, INSTANCE ISOLATION, OR TEMPORARY SERVICE SUSPENSION EXECUTED COMPLIANTLY UNDER OUR SYSTEM RESOURCE FAIR USE POLICY.

THE AGGREGATE FINANCIAL LIABILITY OF VETROHOST AND SEECONVERSION TECHNOLOGIES FOR ALL CLAIMS OF ANY KIND ARISING UNDER OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL BE STRICTLY LIMITED TO THE EXACT MONETARY AMOUNT ACTUALLY PAID BY THE CLIENT TO VETROHOST FOR THE SPECIFIC AFFECTED SERVICE DURING THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

1.5 Governing Law and Jurisdiction

This Agreement shall be governed by, construed, and enforced exclusively in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein, without regard to principles of conflicts of law. The parties hereby irrevocably attorn to the exclusive jurisdiction of the courts located in Saskatchewan, Canada, for the adjudication of any dispute arising hereunder.

2. REFUND & CANCELLATION POLICY

2.1 Managed Hosting Eligibility Window

New clients purchasing VetroHost managed hosting profiles are eligible to request a refund under our thirty (30) day money-back guarantee. Cancellation and refund requests must be initiated within exactly thirty (30) calendar days from the initial service activation timestamp.

2.2 Absolute Non-Refundable Line Items

The money-back guarantee is strictly limited to base VetroHost hosting resource fees. The following transactions are entirely non-refundable:

  • Domain Name Registrations, Transfers, and Renewals (due to irreversible external registry fee structures).
  • Custom technical engineering labor, custom migration handling, or custom system optimization billable hours requested outside of standard inclusion.
  • Integrated external software licenses or third-party control panel extensions purchased specifically on behalf of the Client.

2.3 Forfeiture and System Cancellation Mechanics

Any Client account terminated by VetroHost due to a violation of security, resource abuse, or malicious activity instantly forfeits all rights to refunds or account credits.

To prevent unauthorized cancellations and verify client identity, all cancellation demands must be logged directly through the authenticated VetroHost secure client dashboard panel. Verbal, live-chat, or unauthenticated email cancellation notifications cannot be legally processed.