Usage & Privacy

1. ACCEPTABLE USE POLICY (AUP)

This Acceptable Use Policy defines the parameters of permissible deployment on VetroHost systems. VetroHost reserves the right to immediately suspend or terminate any account found in violation of this policy without prior notice.

1.1 Prohibited Activities and Content

Client shall not utilize VetroHost infrastructure to host, transmit, link to, or facilitate material that:

• Violates any local, provincial, federal, or international statute or regulation.
• Distributes malware, ransomware, trojans, rootkits, viruses, or phishing/spoofing vectors.
• Infringes upon third-party intellectual property rights, including copyrighted media, pirated software, or torrent tracking arrays.
• Contains or promotes adult material, pornography, or sexually explicit content.
• Facilitates cryptocurrency mining, high-frequency web scraping, automated brute-force execution, IRC networks, proxy scripts, or VPN gateway nodes.

1.2 System Resource Utilization

VetroHost allocates pooled server resources to ensure performance stability for small and intermediate business clients. Accounts that consume more than twenty-five percent (25%) of total system CPU, RAM, or Disk Input/Output (I/O) thresholds for a continuous duration exceeding ninety (90) seconds are classified as resource-abusive. VetroHost reserves the right to automatically throttle, isolate, or temporarily suspend such accounts to safeguard infrastructure integrity. Unindexed or unthrottled database operations causing recurring system load spikes are strictly prohibited.

1.3 System Resource & Bandwidth Fair Use Policy

To prevent single-tenant traffic spikes from degrading the shared network architecture, all accounts are subject to the following Fair Use Resource Matrix aligned with our plan structures:

Plan Tier Equivalent	Monthly Traffic (Visits)	Fair Use Monthly Bandwidth
$19 Starter Layer	Up to 10,000 visits	10 GB maximum allocation
$49 Growth Layer	Up to 25,000 visits	25 GB maximum allocation
Advanced Enterprise Layer	Up to 50,000 visits	50 GB maximum allocation

• A. Traffic-to-Bandwidth Calculations: Bandwidth is calculated dynamically based on total outbound data transfer (HTML, images, scripts, stylesheets, and media files) served by your web instance. If an account reaches its designated bandwidth ceiling prior to the conclusion of the active billing cycle, the system will log a metric exception.
• B. Overages and Technical Remediation: VetroHost does not abruptly terminate client web access upon an initial data spike. Accounts exceeding their fair use allocation by more than 10% in a single billing cycle will receive an automated notification via the client portal to optimize web assets or upgrade to a higher resource tier. Continuous resource overages or sudden un-optimized traffic spikes that consume more than twenty-five percent (25%) of total system CPU, RAM, or Disk I/O thresholds for a duration exceeding ninety (90) seconds will trigger immediate, automated infrastructure throttling or temporary instance isolation.
• C. Prohibited High-Data Operations: The usage of VetroHost allocations as a remote download repository, video streaming media host, file-sharing mirror, or offsite storage backup drive is strictly prohibited. All data transferred must relate directly to the active rendering of the client’s public web application interface.

1.4 Anti-Spam Protocols (Zero-Tolerance)

The transmission of unsolicited bulk email (“Spam”) via VetroHost network blocks is absolutely prohibited. Client must maintain zero-outbound-spam compliance. If Client activity causes VetroHost IP addresses to be listed on global blacklists (e.g., Spamhaus), VetroHost will permanently terminate the offending account immediately without liability, warning, or financial recourse.

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2. PRIVACY POLICY

VetroHost (a product of SeeConversion Technologies) complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, alongside relevant global data protection mandates (GDPR, CCPA) relative to our global customer base.

2.1 Data Capture and Processing Foundations

We collect and process personal identifiable information (PII) solely required to administer your account, provision hosting instances, and execute financial transactions via the VetroHost secure billing portal. Captured elements comprise Legal Name, Corporate Entity Name, Billing Address, Email Address, and IP Addresses. Financial details are processed via tokenized pathways directly utilizing PCI-DSS compliant payment gateways (e.g., Stripe) integrated into VetroHost. We never store raw, unencrypted credit card primary account numbers (PAN) on our infrastructure.

2.2 Non-Disclosure to Third Parties

VetroHost does not sell, lease, rent, or trade client registration profiles, metadata, or behavioral analytics to third-party marketing brokers. Data sharing is strictly restricted to automated infrastructure provisioning layers (e.g., domain registries) or under compulsion of a valid court order or warrant issued by a Canadian court of competent jurisdiction.

2.3 Data Erasure and Compliance Retentions

Clients retain the right to audit, amend, or request deletion of their data records. Upon verified cancellation of all active subscriptions, a Client may submit a formal Data Erasure Request to VetroHost. We will purge primary system database footprints within thirty (30) days, subject to data components required to be preserved under Canadian corporate tax, anti-fraud, and financial accounting laws.

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3. SERVICE LEVEL AGREEMENT (SLA) & BACKUP POLICY

3.1 Uptime Guarantee and Credits

VetroHost targets a ninety-nine point nine percent (99.9%) network uptime availability metric calculated on a monthly aggregate basis.

• Exclusions: Uptime calculations explicitly exclude scheduled maintenance windows (notified 24 hours in advance), upstream carrier routing failures, localized client-side ISP outages, or Force Majeure events (including but not limited to global routing infrastructure manipulation, upstream cloud provider outages, or Distributed Denial of Service [DDoS] attacks).

3.2 Backup Indemnification and Disclaimer

VETROHOST EXECUTES AUTOMATED DISASTER RECOVERY BACKUPS SOLELY AS A COURTESY METRIC. THE INTEGRITY, PERSISTENCE, AND COMPLETENESS OF THESE BACKUPS ARE NOT GUARANTEED. THE CLIENT RETAINS UNCONDITIONAL, ULTIMATE LEGAL LIABILITY TO INDEPENDENTLY EXECUTE, DOWNLOAD, AND MAINTAIN COMPREHENSIVE OFFSITE BACKUPS OF ALL WEBSITE FILES, SOURCE CODE, DATABASES, AND DIGITAL ASSETS.

VETROHOST AND SEECONVERSION TECHNOLOGIES ASSUME ZERO FINANCIAL, LOGISTICAL, OR OPERATIONAL LIABILITY FOR DATA LOSS, CORRUPTED DATABASES, PLATFORM CRASHES, OR THE INABILITY TO SUCCESSFULLY RESTORE ASSETS FROM BACKUP ARCHIVES.

3.3 Technical Support & Ticket Response Time Commitments

All technical support inquiries, infrastructure anomalies, and system questions must be formally submitted through our authenticated billing and ticketing interface. To ensure fair resource allocation and systematic troubleshooting, support queues are managed on a first-come, first-served priority matrix.

• Standard Support Window: We target a formal response window of 24 to 48 hours from the initial timestamp of ticket submission.
• Sales & Billing Queries: For inquiries regarding custom enterprise plans, resource expansions, or invoice adjustments, our sales team will respond within 24 to 48 hours.
• Scope of Commitments: The 24-to-48-hour response metric represents our internal commitment to initiate active diagnostics and provide a qualified update by an infrastructure specialist. This window does not guarantee immediate resolution of complex custom application anomalies.